A bank account is a critical first step to independence for those suffering everything from depression to schizophrenia.
Banks were the last place Eliza felt comfortable.
People stared. There were lineups. The whole process was confusing, intimidating. When she first went with her social worker to get a bank account three years ago, she was so agitated that she verged on the hostile.
As months went by, though, and tellers greeted her by name, banking got easier. Eliza (not her real name) started to make eye contact with staff and chat about the weather. Nowadays, she goes every week on her own, and greets other customers in line.
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Tavia Grant
From Saturday's Globe and Mail
Published on Tuesday, May. 25, 2010 4:17PM EDT
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